Quick help
Password
Use “Forgot password” on the sign-in screen. For a password change while signed in, open Profile → Change password.
Subscription
Open Profile → Manage subscription. Use Restore purchases after reinstalling or changing devices.
AI result
Tap the persistent AI task banner or open the feature that started the task. Completed and failed runs remain available until reviewed or dismissed, subject to the normal retention window.
Offline use
A first sign-in, or a device without a previously verified local account, still needs connectivity. After signing in successfully on that device, supported cached data can reopen offline.
App issue
Close and reopen Velda, confirm your network connection, and note the screen, action, and error code before contacting support.
Offline use
After you have signed in successfully on a device, Velda can cold-launch without a connection and reopen cached data for that same account. Supported logging and planning changes are saved locally and synchronize after Velda confirms the same account when connectivity returns. First sign-in, account and security checks, purchases and restores, live Community and Roadmap activity, AI tasks, and other server-backed actions require internet. Signing out removes offline account access from that device.
Account access
Velda supports email/password and available platform sign-in methods. If a reset email does not arrive, verify the address, check spam, wait briefly, and try once more. For security, support cannot reveal whether an email address has an account or provide passwords.
Purchases and billing
Apple and Google process payments. Velda displays the localized store price before purchase. Cancel or request a refund through the same store used to subscribe. If access is missing after a successful charge, use Restore purchases and include the platform and purchase date in your support email—never send a full payment-card number.
AI tasks and allowances
Free accounts receive:
- Two lifetime Training AI uses, shared by program generation and import.
- Four lifetime Recipe AI uses, shared by import, generation/discovery, and AI tidy-up.
- Four lifetime Nutrition AI uses, shared across photo, label, description, recipe-text, and grocery-list modes.
- One user-started Progress Review for the life of the account.
The planned Velda 4.4.8 paid and gifted Pro plan includes:
- Two Training AI uses per month, shared by program generation, successful regeneration requests, and program import.
- Fifty Recipe AI uses per month, shared by recipe generation/discovery, import, and AI tidy-up.
- One hundred fifty Nutrition AI uses per month, shared across photo and description analysis, label fallback, recipe-text nutrition, and grocery-list scans.
- One user-started comprehensive Progress Review every three months.
These 4.4.8 Pro allowances are upcoming and may not yet be active for your account. Until rollout, the app shows the currently available plan and allowances. Monthly Training, Recipe, and Nutrition allowances reset on your subscription billing date and do not roll over; the Progress Review allowance resets after its three-month interval. Reinstalling the app, restoring purchases, or resetting app data does not restore used monthly or lifetime AI allowances. Progress Review never starts automatically.
AI tasks can continue while you use another part of Velda. A failed or released task should not consume its allowance. If a task fails, open its banner to see the reason and available next step. Include the visible error code when contacting support. AI estimates should always be reviewed before saving.
Your data controls
Open Profile → Manage data to export available data, manage optional Cycle AI access, remove supported modules, or reset data. Account deletion is available directly under Profile and requires a second permanent-action confirmation. If Velda is no longer installed, use the web account-deletion request. Deleting the account does not cancel an Apple or Google subscription.
Contact support
Email VeldaApp@proton.me. Include your platform, Velda version, the affected screen, what you expected, what happened, and any visible error code. Do not email passwords, full payment-card details, or sensitive health information that is not needed to explain the issue.