Quick help
Password
Use “Forgot password” on the sign-in screen. For a password change while signed in, open Profile → Settings.
Subscription
Open Profile → Manage subscription. Use Restore purchases after reinstalling or changing devices.
AI result
Tap the persistent AI task banner or open the feature that started the task. Completed and failed runs remain available until reviewed or dismissed, subject to the normal retention window.
App issue
Close and reopen Velda, confirm your network connection, and note the screen, action, and error code before contacting support.
Account access
Velda supports email/password and available platform sign-in methods. If a reset email does not arrive, verify the address, check spam, wait briefly, and try once more. For security, support cannot reveal whether an email address has an account or provide passwords.
Purchases and billing
Apple and Google process payments. Velda displays the localized store price before purchase. Cancel or request a refund through the same store used to subscribe. If access is missing after a successful charge, use Restore purchases and include the platform and purchase date in your support email—never send a full payment-card number.
AI tasks and allowances
Free accounts receive:
- One user-started Progress Review for the life of the account.
- Two lifetime fitness-program AI starts, shared by generation and import.
- Two lifetime recipe imports and two lifetime recipe generations.
- Two lifetime meal or nutrition analyses, shared across photo, label, description, and recipe-text modes.
- Two lifetime grocery-list scans in a separate allowance.
AI recipe tidy-up is available only with Velda Pro.
Each Velda Pro billing period includes:
- Four shared fitness-program generations or imports.
- Sixty shared recipe imports, generations, or AI tidy-ups.
- Two hundred meal or nutrition analyses across photo, label, description, and recipe-text modes.
- Five grocery-list scans in a separate allowance.
- One user-started Progress Review.
Monthly allowances reset on your subscription billing date and do not roll over. Reinstalling the app or restoring purchases does not restore used allowances. Resetting app data does not restore the lifetime Progress Review. Progress Review never starts automatically.
AI tasks can continue while you use another part of Velda. A failed or released task should not consume its allowance. If a task fails, open its banner to see the reason and available next step. Include the visible error code when contacting support. AI estimates should always be reviewed before saving.
Your data controls
Open Profile → Manage data to export available data, manage optional Cycle AI access, remove supported modules, or reset data. Account deletion is under Profile → Settings and requires a second permanent-action confirmation. If Velda is no longer installed, use the web account-deletion request. Deleting the account does not cancel an Apple or Google subscription.
Contact support
Email VeldaApp@proton.me. Include your platform, Velda version, the affected screen, what you expected, what happened, and any visible error code. Do not email passwords, full payment-card details, or sensitive health information that is not needed to explain the issue.